Responses to the questions most frequently asked about Museum Lab.
Ｑ. Can I change the dates or the time of my reservation?
Yes. Click on the Cancel link indicated in the booking confirmation message sent to you by email after you made your booking, and
1. Cancel the existing booking by clicking "Cancel booking" and then
2. Make a new booking by going to the space marked "Online booking – Booking calendar" on this site.
Ｑ. Can I change the number of visitors covered by my booking?
Yes. Click on the link for altering the number of visitors indicated in the booking confirmation message sent to you by email after you made your booking, and follow the specified procedure.
* Please note, however, that you will not be able to increase the number of visitors covered by your booking if the quota of visitors for the requested time is already full. In this case, please make a new booking for a date and time when we will be able to accommodate the desired number of visitors.
Ｑ. How do I cancel a booking?
Click on the Cancel link indicated in the booking confirmation message sent to you by email after you made your booking, and follow the specified procedure.
Ｑ. How do I check the content of my booking?
The details are indicated in the booking confirmation message sent to you by email after you made your booking.
Ｑ. Can I get on to the waiting list for booking visits or activities?
We do not have a waiting list system in place.
If a visitor cancels a visit, vacancies will become available. Please check on the booking situation by regularly consulting our website.
Ｑ. How do I change the email address I wish to use to receive the information letter by email?
Ｑ. How do I unsubscribe from the information letter by email?
Ｑ. How much does an entry ticket to Museum Lab cost?
The visit is free but it is necessary to book in advance.
Ｑ. Is it possible to visit in a wheelchair?
Visits have been designed to cater for the needs of visitors in wheelchairs, but access to certain areas may be rather difficult. We would be grateful for your understanding in this regard.
Ｑ. Is it possible to visit with pushchairs?
Yes, but access to certain areas of the exhibition may be rather difficult for pushchairs. We would be grateful for your understanding in this regard.
Ｑ. Is there an area where babies can be fed milk or can have their nappies changed?
Museum Lab does not have an area available for feeding babies.
A table for changing babies' nappies is however available in the toilets intended for handicapped visitors and multi-use toilets.
Ｑ. Is it possible to visit with small children?
Small children are welcome.
Please keep a close watch on small children so as to make sure that they do not get injured inadvertently through contact with the experimental installations.
Ｑ. I have a pacemaker installed. Will I be able to visit with full peace of mind?
Museum Lab uses transmitters and receivers of radio waves that may have an influence on medical devices implanted in the human body such as pacemakers.
Ｑ. Is there parking space available for cars or for bicycles?
No. There is no parking space available either for cars or for bicycles.
Ｑ. Is one allowed to take photographs inside Museum Lab?
No. Photography is prohibited throughout Museum Lab.
Ｑ. Is one allowed to smoke in Museum Lab?
No. Smoking is prohibited throughout Museum Lab.
Ｑ. Is one allowed to eat and drink inside Museum Lab?
Eating and drinking is prohibited everywhere inside Museum Lab. There is nowhere to eat or drink on the premises.
Ｑ. Is one allowed to bring pets to Museum Lab?
No. Bringing pets to Museum Lab is prohibited except in the case of guide dogs accompanying blind, deaf or handicapped visitors.
By telephone :
Customer Service for the Louvre-DNP Museum Lab
3-5-20 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-8001
Open Monday to Thursday from 11:00 to 17:00, Friday from 11:00 to 21:00, and at weekends from 09:00 to 18:00 (closed on public holidays and at the New Year).
Over the Internet :
Application form available at https://museumlab.jp/CGI/eng/query/send.cgi